RHP POLICIES
Warranty Information
Pricing
Prices are subject to change without notice. We make every effort to avoid mistakes in our catalogues, quotations and website. However, should any errors appear, we reserve the right to correct them.
Backorders
We do our best to keep adequate supply of merchandise on hand, but we sometimes temporarily run short of an item. Backorders will be handled as a new order and will carry freight charges
Shortages and Damaged Shipments
All shortages must be reported to RHP within 48 hours of receipt.
Please note, while we do our best to package everything as securely as possible, sometimes our freight is not handled with care. Before you sign for receiving delivery, please note the condition of the package first. If it looks rough or damaged in any way, please don't sign for it until you have checked the contents as receiving goods in this state waives our right to claim for damages. If your goods are damaged this must be endorsed on the consignment note or ticket POD (Proof of Delivery) upon receipt of delivery.
In order for us to lodge a claim the following must be provided -
Photographic evidence of the damaged packaging as well as photographic evidence of the damaged goods.
All claims must be lodged with RHP within 5 days of receiving package
In order for us to lodge a claim the following must be provided -
Photographic evidence of the damaged packaging as well as photographic evidence of the damaged goods.
All claims must be lodged with RHP within 5 days of receiving package
Return Policy
Returning of Goods
All returned shipments must have a Return Merchandise Authorization (RMA) from Ram Hardware Products (RHP) before they are returned. Unauthorized returns will result in a delay in processing and may be refused.
Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to RHP:
Within 30 days from the invoice date – 15% restocking fee
Within 31-60 days from the invoice date – 25% restocking fee
No returns will be accepted after 60 days
Special/Custom Orders:
Special/Custom ordered products are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.
All returned shipments must have a Return Merchandise Authorization (RMA) from Ram Hardware Products (RHP) before they are returned. Unauthorized returns will result in a delay in processing and may be refused.
Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to RHP:
Within 30 days from the invoice date – 15% restocking fee
Within 31-60 days from the invoice date – 25% restocking fee
No returns will be accepted after 60 days
Special/Custom Orders:
Special/Custom ordered products are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.
Contact Us
Should you have any questions or concerns about these policies, please call Ram Hardware Products on 07 30843554 or send us an email at [email protected]
