RHP RETURNS AND REFUNDS
Return Policy
Returning of Goods
All returned shipments must have a Return Merchandise Authorization (RMA) from Ram Hardware Products (RHP) before they are returned. Unauthorized returns will result in a delay in processing and may be refused.
Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to RHP:
Within 30 days from the invoice date – 15% restocking fee
Within 31-60 days from the invoice date – 25% restocking fee
No returns will be accepted after 60 days
Special/Custom Orders:
Special/Custom ordered products are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.
Returning of Goods
All returned shipments must have a Return Merchandise Authorization (RMA) from Ram Hardware Products (RHP) before they are returned. Unauthorized returns will result in a delay in processing and may be refused.
Returns must be clean, in original boxes, un-assembled and in like new, sellable condition. Return freight cost must be paid by the customer. Obsolete, discontinued or clearance items cannot be returned.
Restocking charge will be applied as follows based on the date received back to RHP:
Within 30 days from the invoice date – 15% restocking fee
Within 31-60 days from the invoice date – 25% restocking fee
No returns will be accepted after 60 days
Special/Custom Orders:
Special/Custom ordered products are non-returnable unless goods are determined to be defective under the manufacturer’s warranty.
Credit
Allow up to 3 weeks to process and issue any credit once return is received and approved.